Terms of Service.
Terms and Conditions re Trip Payment and Confirmation, Cancellation Terms and Limitation of Liability1) Trip Payment and Confirmation
Beyond Strong reserves the right to request a SGD500, non-refundable trip fee. This fee will be deducted off the trip price should the quote and itinerary be accepted.
On acceptance of the booking, a 50% deposit (of the total trip amount) confirms your booking. The balance is required to be paid at least 60 days prior to the departure or start of the trip.
2) Payment Terms and Conditions
The invoice amount needs to be received by Beyond Strong. However, any bank charges need to be paid by the client.
Beyond Strong regrettably does not have a direct credit card facility.
3) Preferred Payment Methods
Via Stripe or Bank Transfer
4) Cancellation Terms
1) Cancellation of Trip or Alteration by Beyond Strong
Beyond Strong reserves the right to change any part of the itinerary to ensure the safety and comfort of clients. In the event of a trip being cancelled by Beyond Strong, excluding occurrences outlined through “forces majeure” (detailed below), the client may choose a full refund of all monies paid, or book another upcoming trip that Beyond Strong is in a position to offer.
No further liability by Beyond Strong to the client with regard to cancellation will arise.
In the event of a client selecting an alternative tour offered by Beyond Strong, which is lower in price than the original trip, then the client will be entitled to a refund of the difference. If the alternative is more expensive, then the client will be liable for the additional cost.
2) Standard Cancellation Terms and Conditions
Cancellation of any trip booking must be received in writing and fully acknowledged by Beyond Strong in writing.
If a booking is cancelled with the consent of Beyond Strong, Beyond Strong reserves the right to retain 20% or SGD500/ per cancelled person (whatever is the greater) of the total trip amount as a booking and administration fee.
Should a person cancel a trip and cannot find a replacement, with:
4 weeks or more notice - 50% of the trip is forfeited.
If Beyond Strong receives less than 4 weeks’ notice, the cancellation fee, payable by the client will be as follows:
27-21 days prior to the trip: 75% of the total trip amount
20-0 days prior to the trip: 100% of the total trip amount.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
Under special circumstances, the deposit may be transferred to another trip , to take place within 12 months of the cancelled trip. However, a 20% or SGD500 (whichever is the greater). Booking/ administration fee will still apply.
3) Force Majeure
We regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your trip, or if the performance of our trip is prevented or affected by circumstances amounting to “Force Majeure”. Such circumstances shall include, but are not limited to war, riot, civil strife, industrial dispute, natural disaster, closure or congestion of airports, extreme weather and similar events further than Beyond Strong’s control.
In circumstances where Beyond Strong is unable to provide the trip due to “Force Majeure”, we will return monies where we can, based on the cancellation policies of our sub-contracted agents and service providers. In exceptional situations Beyond Strong may be forced to curtail the trip after the date of commencement should the circumstances amounting to “Force Majeure”, as defined above, occur. In this rare occurrence, Beyond Strong cannot be liable for refunds or extra expenses incurred by you as a result.
5. Flights
You will be responsible for making your own flight arrangements and bookings, both international and domestic. Beyond Strong may advise on best available flight times and airports but we will not make any flight bookings.
Airport Transfers - these are included in the overall trip price, which is either arrival day and also on departure day. If you wish to extend your trip either side of the aforementioned airport transfers, then you will be responsible for arranging your own transport. If support is needed please let us know.
6. Passports, Visas and Documents
It is the responsibility of each participant to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with a Beyond Strong trip/ retreat.
7. Information
The information on our website, pre-departure information, and any other advertisements issued by Beyond Strong, is given in good faith, and unless specifically stated shall not form part of any contract between the client and Beyond Strong.
Should a client, in the sole opinion of Beyond Strong or its duly authorised representatives, be considered unsuitable for the trip (physically, emotionally or other), or be the cause of unacceptable provocation to other clients, Beyond Strong reserves the right to remove the client off the trip. In such circumstances, Beyond Strong will not be liable to make any refund to the client, and no other liability by Beyond Strong to the client will arise.
8. Limitation of Liability/ Disclaimer
Beyond Strong’s trips and retreats are designed to provide an experience where participants find a level of challenge and adventure that enables them to push personal boundaries. Whilst every reasonable care has been take to ensure trips are organised and adhere to safety standards with adequate pre-departure information, our bookings are accepted on the understanding by the client that certain risks exist which is an inherent part of adventure and outdoor activities.
Clients undertake all tours and associated activities at their own risk. The client and his/her dependants, heirs, executors, administrators or assigns, hereby indemnify and hold blameless, Beyond Strong, its members, employees, representatives and agents from any claims of whatsoever nature and liability for delay, loss, damage, injury, illness or death, arising from any cause whatsoever out of events related to or occurring during a trip.
9. The Contract
This contract, by whoever it is made and wherever it is made, is subject to and shall be governed and construed according to Singaporean law.
10. Claims and Complaints
Any complaint that the client has against Beyond Strong must firstly be taken up with the trip leader, in order that the leader be given the opportunity to remedy the problem. If the client has any further complaint this must be lodged in writing to Beyond Strong within 28 days of the end of the trip.
11. Travel Insurance, Medical and Emergency Evacuation
It is a condition of joining any of our trips/ retreats that you are adequately insured. If you are a Singaporean resident and have an annual medical aid/ hospital plan, please check with your insurer that you are covered for emergency evacuation costs. As an overseas traveller, you will need to take our travel insurance that will cover you for emergency evacuation, medical expenses and personal accident risks (to include helicopter rescue services and repatriation costs). Particularly if you are on our Adventure Treks you will need to make sure that you are covered for the mountains over 3000m. A great company to use this for is World Nomads - you must provide the insurance detail to be able to come on the trip.
We also strongly recommend that you take out delayed departure and cancellation insurance, as payments made are only refundable, according to our cancellation policy.
Please ensure the following:
Your insurance documentation must state that you are the named policyholder
Cover must be valid fo the entire duration of your travel with Beyond Strong
You must be covered for medical expenses and medical repatriation in the event of illness or injury (including deterioration of known medical conditions)
Your policy must cover you fully for all activities you are planning on taking part in on your trip/ retreat (such as trekking at altitude)
Your insurance documentation must indicate a 24-hour contact telephone number for your insurance company in case of an emergency.
Once you have confirmed your insurance, it is your responsibility to advise us of your policy details (policy number and emergency contact number) by sending an email to elizabethcc.wright@gmail.com
Please ensure that your insurer is aware of your itinerary and agrees to cover the activities being undertaken.
12. Tour Exclusions
All that is included in the trip/ retreat package will be explicitly stated in the sign up information circulated to all clients. Unless explicitly stated as ‘included’, the trip / retreat package does NOT generally include:
International and domestic flights
Personal medical or travel insurance (we insist you have). You need to ensure that your travel/ medical insurance fully covers the adventure activities you intend to do.
Emergency evacuation due to any natural calamity or medical emergency
Alcoholic
Bar bills, laundry services and tips
Any fees levied for excess baggage charges
Optional trips, activities and sightseeing tours.
Prices are usually per person sharing, so a single supplement charge may apply and will be quoted for.
13. Photo/ Video Release Form
I hereby grant to Beyond Strong the absolute and irrevocable right and unrestricted permission to use photographic portraits/ images/ videos in which I feature that are taken during the course of the retreat to use/ republish/ copyright etc. for commercial use in connection with Beyond Strong’s business. I hereby release and discharge Beyond Strong from any and all claims and demands arising out or or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.